Figuratively speaking: too late for the train, we now have the opportunity to sit in an airplane flying in the same direction.
Today Russia has a good chance to remember and realize the old slogan - ... Just to catch up and overtake at this time will not America (though - and it, too ), and N. Korea, France, Singapore, Estonia - all those countries that are now taken as an example for the implementation of electronic government and on the experiences are fond of telling at numerous conferences and seminars ( the forum once again confirms the trend ).
The main trend of development of modern information technology is overdue and has virtually changed the traditional leaders is realized in the market of IT solutions.
Further development of e-government with a view to more effective use of budget money ( and budgeting for results ), it is impossible without changing the paradigm of public administration using ICT. Today and tomorrow the government and its supporting technology must evolve in concert within a single process.
Actually, for a discussion and proposed a new paradigm of public administration and public services, the new architecture of applications and platforms for e-government, as well as new ( with respect to, t. to. everything is new - it is well forgotten old) approach to implementing the EP, providing a single point of coordination and management of the administrative and informational levers.
I will make a very short digression. I, as representative of the company, widely known in the world for its solutions in the field of information storage and management, of course, the closer it is infrastructure- functional theme in the conversation on e- government.
Meanwhile, the main thing in FL - infrastructure and core functionality. After EP - it is not only and not the media communicate with users of public services (citizens, businesses ), but the internal functioning of the mechanism of EP. If you do not remember this, all our conversations can become like the discussion of the modern car only from the standpoint of appearance of its exterior and interior comfort. But the main engine in the car after all, the modern (I say it! ) Control unit and wheel.
e. intended for ... Among these ...
We now consider each component of the more.
The quality of governance.
List the main functional and technical requirements for the CE platform, that are necessary to ensure the quality of government - these are the ...
a. Ability to organize collective work with information resources and documents within each government department and organization of interdepartmental exchange of information and documents in electronic form - in accordance with administrative regulations, in real time, based on a single technology platform, which provides:.
• a common mechanism of processing incoming information, regardless of channel revenues ( website, call center, mail and paper, e -mail ).
• a single mechanism for the automatic structuring of information processing, storage and instant access to it - according to access rights and roles of different staff.
• a single mechanism of displaying information on an individual and batch mode for transmission to the recipient via different channels to send.
2. All of the above in n. One should also apply to all formats of information processed in government agencies - from scanner images of paper documents, including documents, originally created and processed in digital formats, and up to the multimedia information.
3.
4.
5. Provide a mechanism for change inherent in the model system of administrative regulations in the process of long-term operation of each department by the operating personnel, that is, without programming, and using solely graphical configuration tools.
6. Ability to work as a system platform EP in the geographically distributed and centralized modes. The choice of each particular option must be due to the inherent features of each agency in terms of its structure and staffing, on the one hand, and the functions and decision-making centers, on the other hand.
The quality of public services.
It may seem somewhat paradoxical, but the basic requirements for the quality of public services can be formulated with the use of quantitative indicators. This is primarily the result of the minimum time and minimum services as labor costs for its implementation - both in terms of receiving services (preparation of a request for a service and providing the necessary information / documents ) and from the perspective of the service provider agency ( in fact, labor . And, of course, important indicators of quality of service is the completeness of the result and its relevance.
It is clear that once it comes to minimizing labor costs, no automation is indispensable.
At the same time, to provide services to staff the service a ... In paper form it has a long history in many Russian regions and departments. but:.
• On the one hand, the translation into electronic form of all necessary to provide services of information resources and administrative regulations (and not just a translation, but also the integration into a unified information space ) - the task is almost prohibitive in the foreseeable future and existing technologies of automation of government functions.
• On the other hand, the ...
Many other mechanisms of interaction between consumers and the state of public services (eg call centers ) and is proved to be in complete isolation from both paper and electronic processes of the. And the regulations themselves are a difficult (in terms of a trivial finding in the depths of their departments) and difficult to read (in terms of structure and content ), is not always relevant text documents, it is difficult (or not ), portable tools for the design and automation of inter- .
Thus, to achieve the desired quality of public service delivery from a technological point of view requires almost the same features that were listed above in the discussion of governance (of course, adjusted to the nature of high- interagency cooperation ):.
a. Ability to organize collective work with information resources and documents within each government department and organization of interdepartmental exchange of information and documents in electronic form - in accordance with administrative regulations, in real time, based on a single technological platform.
2. Ability to work with any format of information existing in government agencies.
3. Ensuring transparency for the public information and protection of internal information, linked to the provision of the immutability of the content in the publication or storage.
4. Providing support for execution as rigidly structured processes that implement the same administrative rules and processes of unstructured brainstorming / design documents during the execution of their office functions. Add - this automated support should extend to the processes of interagency cooperation in the provision of services.
5. Provide a mechanism for change inherent in the model system of administrative regulations, and without any programming using solely graphical configuration tools.
6. Ability to work as a system platform EP in the geographically distributed and centralized modes.
Interagency cooperation generates another - perhaps the most important requirement - to ensure the integrability and interoperability of information systems of different agencies.
The political will of the leadership.
Let us turn to the experience of large corporate projects in the field of automation of management - which statistically is much more in terms of percentage of successful projects, which are much smaller than the average timing of these projects and where the more seriously evaluated the effectiveness of appropriations for such projects.
If likened to a very rough (with certain assumptions ), the government and the board of a large corporation, the management of organizational change and management of IT projects should be conducted from a single center, which also organizes the work of both real and electronic government.
That is to e-government has been successful, there is little to choose the right IT technology, it is necessary to properly manage e-government project at the level of real government. Exactly this requires real political will of senior management, but the result can be synergistically positive.
The architecture of e-government.
Talking about the architecture of e-government has become very fashionable in recent years. However, most of all, such talk does not go beyond the images that fit on a slide in the presentation. And yet, from a technical point of view, e-government - an extremely complex information system, not even a ... And the development of this complex without a proper comprehensive plan (m. e. Architecture EP) is akin to building an entire city in a single architectural project otstutstvie. Although history knows such examples....
Already for a long time there is a conversation about a ... However, the version of the ...
Of course, in the framework of this discussion, it is impossible not to mention in detail, but even a superficial outline should look like the ...
• A process architecture ( point of view on the planned scope of IT solutions processes, departments, and information flows ).
• The logical system architecture ( showing the key components of the system and defining the role of the projected system in the wider landscape, including the relationship with other systems - both technical and organizational ).
• Application Architecture (point of view, ...
• Information architecture - a model of information / documents / content ( at a conceptual level, not in terms of specific products and software platforms ): the key classes of information and approach to metadata management, document retention / detention, access control and use of documents / content.
• Integration Architecture - a description of the required interaction (at the level of information, documents and processes) of disparate information systems and technical ways of organizing such an interaction.
• Technical Architecture (upper level - for example, considers the problem of ...
Road Map for e-government.
... e. approach, we propose to implement this ambitious government project, something like a five-step model of implementation of public services, which have repeatedly been presented in multiple presentations of the Ministry of Communications and recorded in the documents of the Russian Government on this issue.
... e. current state of the actual paper document ), in which gradually increases the efficiency of processes and builds EP / EP optiimiziruetsya Infrastructure.
The main characteristics of each stage ...
• Stage 0 ( Paper ). In terms of infrastructure, FL - the almost complete lack of it (the documents are stored either in paper form or in disparate systems or local folders on users' computers ). In terms of processes - internal document is on paper, computers are used as typewriters and outgoing documents are sent to the paper, searching for documents manually.
• Stage 1 ( Basic ). In terms of infrastructure, FL - introduced and used the basic tools of document management. In terms of processes - implemented a centralized input, storage and retrieval of documents: incoming paper documents converted to electronic form, documents are stored in a single repository, the documents are indexed for searching, provides basic access control to documents, greatly accelerated search and access documents.
• Stage 2 ( Departmental ). In terms of infrastructure, FL - automated processes paperwork and storage regulations. In terms of processes - provides a collective work with the documents (subject to access regulations ), increases the efficiency of personnel and quality services, reduced operating costs, improve communication.
• Phase 3 ( Extended ). In terms of infrastructure, FL - provides access for citizens and interagency cooperation. In terms of processes - implemented advanced electronic document management (inclusion in the processes of external actors, the creation of self-service portals for citizens and businesses, the automatic generation of personalized outgoing correspondence, the integration of internal and external systems, enhanced safety.
The main advantages of the ...
a. Consistent and cost-effective strategy.
2. Getting the benefits of the transition to each stage.
3. Building a foundation for further development.
Provided improvements to the infrastructure level:.
• Storage of documents.
• Protection dokumnetov.
• Intelligent features.
• Automation and Virtualization.
Provided improvements at the process level:.
• Optimisation of processes.
• Integration of processes and systems.
• Organizational improvement.
• Management of all types of documents and unstructured information.
• Information Infrastructure.
Key enhancements:.
• Improving the quality of public services.
• The decline in unskilled manual work.
• Process control and transparency.
• Increased productivity and speed of processes.
• Reduce the cost of storing paper.
